WaleedSaeed

Assistant manager

AbuDhabi, UAE

Profile summary

Looking for an exciting and dynamic role where I can utilize my skillsand experience to drive tangible results

Key skills

Skills
Customer ServiceProblem SolvingOperational EfficiencyCommunication skillsPresentation skillsData AnalysisProject ManagementFinancial LiteracyConflict ResolutionDigital Marketing

Professional experience

Assistant manager (The brunch room Restaurant)Apr 2024 - Present
Yas Mall | Abu Dhabi
Operation coordinator (Opulence company _ Business Hub)Sep 2023 - Mar 2024
Alwarqaa Hotel-Dubai

Coordinate between departments (services, maintenance, supplies) to ensure smooth operations. Monitor daily tasks and ensure compliance with operational plans. Communicate with suppliers and schedule services (cleaning, maintenance, supplies). Prepare operational reports and submit them to management for performance review. Organize staff schedules and monitor attendance. Support management in developing and implementing operational policies.

Operations Coordinator – Alexandria City Centre MallOct 2020 - Aug 2023
Majid Al Futtaim | Egypt

Coordinate daily mall operations to ensure smooth and efficient workflow. Oversee cleaning, security, maintenance, and facility management services in line with company standards. Supervise vendors and contractors, ensuring compliance with schedules and contract requirements. Prepare and submit regular operational reports to management for performance monitoring. Handle operational issues and coordinate with relevant teams for prompt resolution. Contribute to enhancing the customer shopping experience by ensuring a safe, clean, and comfortable environment.

Assistant Manager at Al Amar food company (domino’s pizza Branch)May 2018 - Aug 2020
Dubai

Assist in managing and operating all restaurant departments on a daily basis (dining area – kitchen – bar). Supervise staff, assign tasks, and ensure adherence to service standards. Monitor food and beverage quality and ensure compliance with health and safety standards. Oversee inventory, ordering, and prepare purchase reports in coordination with suppliers. Train new employees and develop team skills to enhance performance and service quality. Contribute to achieving sales targets and increasing average customer spending. Monitor customer satisfaction and handle complaints professionally and promptly. Organize staff schedules and ensure compliance with shift timings. Enforce food safety policies and supervise overall hygiene standards. Prepare periodic operational and financial reports for senior management

Restaurant supervisorMay 2014 - Apr 2018
Kuwait Food company, KFC Branchs | Dubai

Assist in managing daily restaurant operations and directly supervise the team. Contribute to achieving sales targets and increasing the average check per guest/table. Monitor operational performance and ensure compliance with quality and food safety standards. Prepare periodic sales and operations reports for senior management. Support marketing plans and promotional offers to increase customer traffic. Participate in recruiting, training, and developing new employees Supervise daily operations and ensure fast and high-quality service. Monitor staff compliance with customer service, hygiene, and food safety standards. Train and guide new staff on Standard Operating Procedures (SOPs). Manage inventory and daily orders, ensuring continuous availability of supplies. Handle customer complaints and resolve issues promptly to ensure satisfaction. Oversee staff schedules and ensure punctuality and discipline. Contribute to achieving sales targets and improving team efficiency. Prepare and submit daily operational reports to management.